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BETA
FAQ – Your questions about cleanroom e-learning courses
Welcome to our FAQ section!
Here you will find answers to the most frequently asked questions about our e-learning courses on cleanroom topics. If your question is not answered here, please do not hesitate to contact us via our contact form or by email at:
reinraum-akademie@cws.com for individual enquiries.
Move your mouse over the question to see the answers.
E-learning & learning concept
Why e-learning?
E-learning allows you to work through training content flexibly, anywhere and at your own pace.
You decide when and where you want to learn.
Advantages at a glance:
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No travel or downtime
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Pause and resume at any time
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Consistent level of knowledge for all participants
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Immediately available without fixed appointments
What teaching methods form the basis of the e-learning courses?
The content is structured in such a way that it leads step by step from the simple to the complex. Key terms and processes are explained in an understandable way and illustrated with practical examples.
Interim questions and short repetitions help to consolidate what has been learned and to check your own learning progress.
What learning objectives are achieved?
The e-learning courses are designed in such a way that knowledge is not only imparted, but can also be reliably understood and applied.
Participants:
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understand basic concepts and requirements
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are familiar with important terms, rules and procedures
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are able to apply the content in their everyday work
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apply what they have learned confidently in practice
Target group
Who is the target group for our e-learning courses?
The courses are aimed at anyone who works in or around cleanrooms or is responsible for them.
This includes, among others:
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Operators and production staff
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Cleaning staff in the cleanroom area
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Technical and maintenance staff
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Quality management and quality assurance
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Executives and management
The content is designed to be understandable for beginners and at the same time relevant to experienced professionals.
Are the e-learning suitable for career changers?
Yes. Both the GMP basic course and the course on ‘Behaviour in the Cleanroom’ teach the fundamental requirements and procedures in a clear and practical manner.
They are ideal as an introduction to the cleanroom industry and provide a solid foundation for everyday work in a cleanroom environment.
What prior knowledge do I need?
No prior knowledge is required. All content is explained clearly and step by step – you don't need to be an expert on the subject.
If it is an advanced course, this will be explicitly stated in the course description. In this case, we recommend that you first complete the corresponding basic course.
Technical requirements
What device do I need to participate in e-learning?
You will need an internet-enabled device: a PC, laptop, tablet or smartphone are all suitable.
Please use the latest version of your browser software if possible. If you have any questions about compatibility, please contact reinraum-akademie@cws.com.
Is it possible to join on a mobile phone?
Yes, participation via smartphone is possible.
Please ensure that you have a stable internet connection.
Do I need special software?
No. The course plays directly in your browser. All you need is an up-to-date, functional browser such as Safari, Google Chrome or Microsoft Edge.
What hardware is recommended?
As the course contains interactive videos, you will need speakers or headphones. Depending on your device, you should also be able to enter information using a keyboard, mouse or touchscreen.
Registration
Do I have to register to take an e-learning course?
Yes. You must register on our learning platform for the course in order to receive an individual user account. Simply fill out our registration form or contact us at reinraum-akademie@cws.com and we will create your account for you.
What information do I need to provide when registering?
To register, we require some basic information so that we can assign you access to the e-learning course and your certificate of participation:
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First name and surname
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Email address
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Company (optional): if you are taking the course as part of your professional activities
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Password of your choice for your personal account
Does each participant need to register separately?
Yes. All persons participating in the course need their own user account. This is the only way to correctly assign learning progress, course completion and certificates. We are happy to create user accounts for you, so that participants only need to assign a password for their account.
What should I do if participants do not have their own email address?
If not all participants have their own email address, the e-learning course can be completed one after the other using the same user account.
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This still requires the registration of an account.
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Please send us the names of the other participants in advance so that we can add them to the course one after the other and issue the certificates correctly.
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Important: This procedure does not allow multiple people to work on the e-learning course at the same time.
Who can help me with registration problems?
If you encounter technical problems or have questions about registration, please contact reinraum-akademie@cws.com.
Our team will be happy to assist you and help you quickly.
Purchase
How can I book or purchase an e-learning course?
You have several options:
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Fill out the contact form on our website.
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Write to us directly at reinraum-akademie@cws.com.
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For an individual licence, you can also send a payment request directly in the respective e-learning course.
Once we have received your request, we will contact you by email to discuss the next steps.
What payment options are available?
Currently, payment is only possible by invoice.
After booking, you will receive the invoice by email with a request to pay the amount within 14 days.
How can I purchase multiple licences?
If you require multiple licences, please contact us using the contact form on our website or by email at
Together, we will clarify your individual needs and find the right solution for your company.
I have submitted a payment request for the wrong course. What can I do?
Please contact us using the contact form on our website or by email at reinraum-akademie@cws.com.
We will review your enquiry and be happy to discuss which course would be suitable for you instead.